Due to due to a major update to one of our systems, our Customer Service team will not be available via email, live chat or phone from Friday 2nd to Monday 5th December and therefore, we expect a delay in our reply to email enquiries. We aim to reply to all emails within 5 working days
If during this time you need support, you can check our online support pages below:
Alternatively, you can visit one of our accredited retailers. All Brompton retailers can be found on the link below:
Live Support From Brompton Experts
Our international Customer Service Team are all keen Brompton riders and are here to help you with any query you may have. We are available in most languages via Live Chat and Email but please be aware that Video Support is only available in English. We look forward to speaking with you!
Ways to Contact Us
Bike Maintenance and FAQs
We have a large selection of information available in our Bike Maintenance and FAQ sections which should answer most enquiries.
Bike Maintenance: A range of videos to assist you with the setup, maintenance and servicing of your Brompton
General FAQs: Answers to common questions
Live Chat - Fastest Response
This is the fastest way to get a response.
Our agents are available from Monday to Saturday, 8:30am to 5pm GMT.
Click on the icon at the bottom right of your browser to start the chat.
If you have not received the information you needed through the channels above then please do not hesitate to contact us by email.
We aim to respond to all email enquiries within 3 working days.
To submit an email request, please click here.
Technical & Maintenance Advice
Arrange an appointment with our Brompton Technical team. They will provide any technical assistance you might need to maintain or perform any repairs on your bike.Speak to us
Product & Purchasing Advice
Are you thinking about purchasing a Brompton Bike or upgrading your current bike? Arrange a call back with our expert team who will help you choose the perfect bike or accessory for you.Speak to us
Brompton School of Mechanics
Want to learn how to fix a puncture, set your bike up, use your bike or adjust your gears? Sign up for a free eTraining session with our Brompton experts.Register Now